サービス・プロセスの各段階と結果の評価が顧客満足に及ぼす影響 : プロスペクト理論をベンチマークとした実証分析
Digital data available（Japan Link Center）
Begin reading now
CiNii Research
Holdings of Libraries in Japan
This page shows libraries in Japan other than the National Diet Library that hold the material.
Please contact your local library for information on how to use materials or whether it is possible to request materials from the holding libraries.
other
CiNii Research
Search ServiceDigitalYou can check the holdings of institutions and databases with which CiNii Research is linked at the site of CiNii Research.
Bibliographic Record
You can check the details of this material, its authority (keywords that refer to materials on the same subject, author's name, etc.), etc.
- Material Type
- 記事
- Author/Editor
- 長島 直樹西尾 チヅル
- Alternative Title
- Customer Satisfaction Influenced by Evaluation of Steps and Results of Service Process : Empirical Study in Comparison with Prospect Theory
- Periodical title
- 流通研究 = Journal of marketing & distribution / 日本商業学会 編
- No. or year of volume/issue
- 16(1):2013.10
- Volume
- 16
- Issue
- 1
- Pages
- 35-59