スポーツ経営における「顧客苦情マネジメント戦略」に関する実証的研究 : 特に,民間スポーツ・フィットネスクラブの経営に焦点をあてて
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- Material Type
- 記事
- Author/Editor
- 中西 純司
- Author Heading
- Alternative Title
- An Empirical Study on Customer Complaint Management Strategy in Sport Management : Special focus on management of commercial sport and fitness clubs
- Periodical title
- 立命館産業社会論集 = Ritsumeikan social sciences review / 立命館大学産業社会学会 編
- No. or year of volume/issue
- 49(4)=160:2014.3
- Volume
- 49
- Issue
- 4
- Sequential issue number
- 160