従業員満足度,顧客満足度,財務業績の関係 : ホスピタリティ産業における検証
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- Material Type
- 記事
- Author/Editor
- 鈴木 研一松岡 孝介
- Alternative Title
- The Relationship between Employee Satisfaction, Customer Satisfaction, and Financial Performance : An Examination in the Hospitality Industry
- Periodical title
- 管理会計学 = The journal of management accounting, Japan : 日本管理会計学会誌 : 経営管理のための総合雑誌 / 日本管理会計学会 編
- No. or year of volume/issue
- 22(1):2014
- Volume
- 22
- Issue
- 1
- Pages
- 3-25