結果またはプロセス重視のサービス・リカバリーに対する評価と行為同定の関係 (サービスマーケティング特集)
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CiNii Research
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- Material Type
- 記事
- Author/Editor
- 鈴木 智子竹村 幸祐浜村 武
- Series Title
- Alternative Title
- Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification
- Periodical title
- 流通研究 = Journal of marketing & distribution / 日本商業学会 編
- No. or year of volume/issue
- 21(1):2018.3
- Volume
- 21
- Issue
- 1