サービスにおける顧客満足とロイヤルティの因果モデルへの理論的な探索
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CiNii Research
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- Material Type
- 記事
- Author/Editor
- 佐野 楓
- Author Heading
- Alternative Title
- The Theoretical Exploration of the Inter-relationship between Customer Satisfaction and Loyalty in Service
- Periodical title
- 同志社商学 = The Doshisha business review / 同志社商学編集委員会 編
- No. or year of volume/issue
- 65(4):2014.1
- Volume
- 65
- Issue
- 4
- Pages
- 421-438